Customer support

Last updated: 2026-07-15.

Need help with Heading360? Here is how to reach us and what we can assist with.

Contact us

Email: support@heading360.io

We aim to reply within 2 business days (Monday–Friday, Central European Time). Include the email address on your account and, if relevant, a short description of the quest or step you were working on.

What we can help with

• Account access — sign-in issues, password resets, and session problems
• Billing & credits — subscription questions, top-ups, and usage on your account
• Product guidance — how quests, mentors, drills, and revision work
• Technical issues — errors, broken pages, or features that behave unexpectedly
• Data requests — export, correction, or deletion under our Privacy Policy

Self-service options

Many requests can be handled directly in the app:

• Export your data — Settings → Your data → Export my data (JSON)
• Delete your account — Settings → Your data → Delete account
• Billing & usage — Settings → Billing
• Sign out — Settings → Your data → Log out

Privacy & legal

See our Privacy Policy and Terms of Service.

For privacy-specific requests (access, erasure, objection), email privacy@heading360.io.

Educational content disclaimer

Heading360 generates tutoring content with AI. It is for learning purposes only and may be incomplete or inaccurate. It is not professional (legal, medical, or financial) advice. Verify anything you rely on for important decisions.